Send Us a Message
Frequently Asked Questions
Areas which included in Fresh food service are all regions in Jordan
If your order's payment method was (Cash on delivery): You may contact the customer service in case you found a missing item, and we will send you the missing item to your doorstep /Or/ If your order's payment method was (Credit card/debit card): Payment will be refunded within 21 working days depends on your bank.
Upon delivery you may ask the delivery person to take the item back and you'll be charged with the new amount after process is done.
You may contact our customer service team on the below number and/or email: +962790000250
Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation
We accept the following payment methods:
- Credit/Debit cards (Visa and MasterCard) and Cash on Delivery (COD).
1- Credit/Debit cards: we accept payments made using Visa and MasterCard.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.
2- Cash on Delivery:
If you are not comfortable making an online payment on [email protected], you can choose Cash on Delivery method. With cash on delivery you can pay in JOD at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online.
Store prices are guaranteed online: you are charged for the same price you would pay in store, unless there's an exclusively online offer.
When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver and you will receive your official invoice.
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval. They must be reported within 2 days from the date of reception of the item. Please contact us on this page [email protected]/contact-us, or reach our customer service on +962790000250 as soon as possible. We'll be happy to serve you.
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.